Returns Policy

Richard Bowman & Co Tailors & Clothiers Online Returns Policy

At Richard Bowman & Co Tailors & Clothiers, we pride ourselves on the quality and craftsmanship of our tailoring and clothier services. We understand that occasionally, a product may not meet your expectations, so we have established the following returns policy to ensure your utmost satisfaction.

Return Period

Ready-Made Items: You may return any off-the-shelf product within 30 days of purchase for a full refund, store credit, or exchange, provided that the items are in original condition, unworn, unaltered, and free of damages by the customer. Tags must still be attached.

Custom-Made Items: Due to the personalized nature of custom-made garments, these items are generally not eligible for a return or exchange. If your custom garment does not meet your expectations, please contact us within 14 days of receiving your item so we can make necessary adjustments or alterations to achieve the correct fit.

Condition of Returned Merchandise

Items must be returned in their original condition, including tags and any packaging. Returns that are damaged, soiled, or altered may not be accepted and may be sent back to the customer.

Process for Returns

Notify Us: Contact our customer service team at Richard@richardbowman.com or call us at (02) 80426857 to initiate a return. Please provide your order number, the items you wish to return, and the reason for the return.

Approval: Once our team approve your return, in order for your return to be processed, please post your unworn garments(s) (tags still on) within 30 days of receiving your order to the below address:

To: Richard Bowman & Co 

Societe Generale House

Suite 206, Level 2, 350 George Street, Sydney NSW 2000, Australia 

Shipping: Richard Bowman & Co will cover shipping costs within Australia (please include receipt) by refunding your credit card once goods are received in good order. International return shipping costs are not covered by Richard Bowman & Co and must be paid by the customer. We recommend using a shipping service that allows for package tracking.

Receiving and Inspection: Upon receipt of the returned merchandise, we will inspect it to ensure it meets our return conditions. This process typically takes 1-2 business days.

Refund or Exchange: Once your return is approved, we will initiate a refund to your original method of payment or arrange for an exchange. Refunds may take up to 10 business days to be credited to your account, depending on your bank or credit card issuer.

Non-returnable Items

Note that some items may be considered final sale and non-returnable. These include custom accessories, special orders, and items purchased on sale or with a promotional discount.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow our return process. Exchanges are dependent on available stock. If the item you request is not available, you may choose another item or receive a refund.

Questions

If you have any questions or concerns about your order or our returns policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with Richard Bowman & Co is exceptional.

Thank you for choosing Richard Bowman & Co Tailors & Clothiers.